Please be sure to read all the following information thoroughly before ordering. This page contains important information about warranties, return policies and other related issues.

General | Cancellations | Refunds, Returns, Replacements | Privacy Policy

General Policies
We want your shopping experience with us to be very positive!

  • Orders may be placed via our online catalog, or by calling us at (812) 879-9542 or toll free (800) 956-3576.
  • Payment is accepted via MasterCard, Visa, Discover, American Express, PayPal, money order, or personal check.
  • All prices are listed in US funds, and payment is required in US funds.
  • In-stock product orders, including Bunny Abode condos, are shipped within 72 hours of receipt of the paid in full order; often orders will ship the same business day!
  • Checks returned by your bank for any reason will be subject to a $25 fee. Returned checks unpaid for seven days will be turned over to a collection agency. Future orders will be required to be prepaid by credit card, money order or cashiers check only.
  • Please bring any problems with your order (incorrect product, missing product, incorrect price, etc.) to our attention immediately. We will correct any errors if notified within 14 days of you receiving your order! If we have made an error on your order, we will of course correct it as soon as possible with no additional charge to you!

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International Shipping
Boxes containing Bunny Abode House Rabbit Condos are large, and they are heavy. This results in some very expensive shipping costs when the destination is outside of the continental United States or Canada. However, we have shipped many condos and supplies to Australia, England, Singapore, Hong Kong and elsewhere and will be glad to do so for you.

We will be glad to ship your order to you outside of the continental United States with UPS Worldwide Expedited service (slower, but less expensive, than UPS Worldwide Express). The customer is responsible for all shipping charges, and all import fees and duties. Shipping charges and all import fees and duties are NOT refundable. PLEASE contact your customs agency if you need an estimation of taxes and duties that your government will charge you for importing items.

We repeat: The customer is responsible for all shipping charges, and all import fees and duties. Shipping charges and all import fees and duties are NOT refundable. PLEASE contact your customs agency if you need an estimation of taxes and duties that your government will charge you for importing items.

If you have an issue with the currency exchange rate, or the taxes and duties your country charges you, please contact your customs agency and raise your concern. We have NOTHING to do with these fees, we do not receive any funds from them, and we cannot change how much is charged.

Cancellations

  • We understand that sometimes things change, and you may need to cancel an order you have placed. You may do so by calling or sending us an e-mail. Please include your name and order number when contacting us.
  • Orders that are canceled before shipment will be assessed a 10% order cancellation fee. The balance will be refunded via business check. [Why?]
  • Orders cannot be canceled after they have been shipped. See our Returns section below.
  • When canceling your order, please be frank as to whether there was a problem. Was there something we didn't do, or did do, which affected your desire to order from us? We are always looking for ways to better serve our customers, and your direct feedback is appreciated!

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Refunds, Returns, Replacements
Every item we sell comes with a guarantee that you'll like it, or you can return it. Returns are subject to the following:

  • All guarantees are void if customer does not follow assembly instructions, or otherwise makes changes to the item design. Altered products may not be returned for any reason.
  • Customer must call or e-mail Leith Petwerks to request a return authorization number within 14 days of receiving the shipment.
  • Merchandise returned without authorization will be refused, and the carrier will charge the customer freight in both directions.
  • To avoid a 20% restocking charge, you must obtain a return authorization number, package the merchandise to be returned in the original box and packing materials (or a suitable alternative that adheres to the shipper's insuring requirements), and include all accessories and instructions.
  • Item is shipped back to Leith Petwerks at the customer's expense via UPS Ground, Fed Ex Ground or other insured carrier with the package insured to cover the purchase price, and in the original packaging.
  • Leith Petwerks will issue a refund for the invoiced price of the returned product minus any fees, if applicable. Shipping and handling charges are not refundable. Shipping and handling fees are NOT refundable!
  • If an item is damaged in shipping, we will promptly provide a replacement. You must follow these simple directions:
    • Keep all packaging, packing and contents.
    • We will ship replacement parts to you while we file a claim with the shipper. You must retain the original box and all shipping materials so the shipper can pick it up and finish the claim process. After we initiate the claims process, the shipper may attempt to visit the site of delivery to pick up the damaged item and packaging. You may have to respond to the shipper to arrange a pickup time that is convenient for you.
  • All refunds for canceled orders and returns will be issued by business check. [Why?]

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Privacy Policy
Leith Petwerks Inc. takes the personal privacy and security of our customers very seriously. We do not and will never sell or share your personal information (including but not limited to address, phone number, buying habits or e-mail address) with any other individual, commercial or nonprofit party.

In addition, all sections of our web site that request personal information are provided via Secure Socket Layer (SSL), a technology insuring that the information you submit is safe from prying eyes. At no time will your credit card information be stored, transmitted or available in an unencrypted, unsecured format. Ordering online from us is MORE secure than using your telephone to order something (especially if you use a cordless phone).

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Copyright 1997-2008 by Leith Petwerks
Product prices and availability subject to change without notice.
Please send questions or comments to info@leithpetwerks.com.